Terms of Service - FiveBob Hygiene

Introduction

These Terms of Service ("Terms") govern your use of the cleaning services provided by FiveBob Hygiene (Pty) Ltd ("FiveBob Hygiene," "we," "us," or "our") in South Africa. By accessing our website, requesting our services, or engaging with us in any manner, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services or website. These Terms constitute a legally binding agreement between you and FiveBob Hygiene.

Definitions

In these Terms, the following terms shall have the meanings:

"Business Services" - Commercial cleaning, PPE supply, and industrial hygiene solutions provided to business clients
"Home Services" - Residential cleaning, deep cleaning, and home hygiene solutions provided to residential clients
"Client" - Any individual or entity that engages FiveBob Hygiene for services
"Services" - The cleaning and hygiene services provided by FiveBob Hygiene
"Site" - The location where services are to be performed

Service Agreement

Service Description

FiveBob Hygiene agrees to provide professional cleaning and hygiene services as specified in the service agreement or quote. Services may include but are not limited to:

Commercial and industrial cleaning
Heavy machinery and equipment cleaning
PPE supply, maintenance, and cleaning
Residential deep cleaning and maintenance
Specialized cleaning services
Custom manufacturing of cleaning products

Service Standards

We commit to providing services with reasonable care and skill, in accordance with industry standards and applicable South African regulations. All services will be performed by trained, vetted professionals using appropriate equipment and eco-friendly products.

Client Responsibilities

As a client, you agree to:

Provide accurate and complete information about your service requirements
Ensure safe access to the service site at the scheduled time
Secure or remove valuables, fragile items, and personal belongings
Provide necessary utilities (water, electricity) at the service site
Inform us of any special requirements, allergies, or safety concerns
Ensure pets are secured or removed from service areas
Pay for services as agreed in the service agreement
Report any issues or concerns within 24 hours of service completion

Pricing and Payment

Service Fees

Service fees are based on the scope of work, property size, and service frequency as outlined in your quote or service agreement. All prices are quoted in South African Rand (ZAR) and are exclusive of Value Added Tax (VAT) unless otherwise specified.

Payment Terms

Payment terms vary by service type:

Business Services: Payment within 30 days of invoice date
Home Services: Payment due upon service completion
Contract Services: As specified in the service agreement

Payment Methods

We accept the following payment methods:

Electronic Funds Transfer (EFT)
Credit and debit cards
Bank deposits
Cash (for home services only)

Cancellation and Rescheduling

Business Services

For business services, cancellations must be made at least 48 hours before the scheduled service time. Cancellations made less than 48 hours in advance may incur a cancellation fee of up to 50% of the service fee.

Home Services

For home services, cancellations must be made at least 24 hours before the scheduled service time. Cancellations made less than 24 hours in advance may incur a cancellation fee of up to 100% of the service fee.

Rescheduling

Rescheduling requests are subject to availability and must be made within the cancellation notice periods specified above.

Limitation of Liability

To the fullest extent permitted by South African law:

Our total liability for any claim arising from services provided shall not exceed the value of the specific service performed
We are not liable for indirect, incidental, consequential, or punitive damages
We are not responsible for damage to pre-existing defects, worn items, or improper maintenance
Our liability for personal injury or property damage is limited to incidents caused by our negligence
Client must report any damage within 24 hours of service completion

Insurance and Indemnity

Our Insurance

FiveBob Hygiene maintains comprehensive general liability insurance and worker's compensation coverage as required by South African law. Copies of our insurance certificates are available upon request.

Client Indemnity

You agree to indemnify and hold FiveBob Hygiene harmless from any claims, damages, or losses arising from:

Your breach of these Terms
Your negligence or willful misconduct
Inaccurate information provided to us
Failure to secure valuables or personal property

Health and Safety

We are committed to maintaining a safe working environment and comply with all applicable South African health and safety regulations, including the Occupational Health and Safety Act. Clients must:

Inform us of any known hazards at the service site
Ensure the site is safe for our staff to work
Provide adequate ventilation for cleaning activities
Comply with any safety instructions provided by our staff

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of FiveBob Hygiene and protected by South African and international copyright laws. You may not use, reproduce, or distribute our content without our prior written consent.

Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, natural disasters, or government actions.

Termination

Either party may terminate the service agreement:

With written notice to the other party
For material breach of these Terms
If continuing services would be unsafe or illegal

Upon termination, you shall pay for all services rendered up to the termination date.

Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved as follows:

First, through good faith negotiations between the parties
If unresolved, through mediation administered by a mutually agreed mediator
Finally, through arbitration in accordance with South African law

These Terms shall be governed by and construed in accordance with the laws of South Africa, and you agree to the exclusive jurisdiction of the South African courts.

General Provisions

Entire Agreement: These Terms constitute the entire agreement between you and FiveBob Hygiene
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force
Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision
Assignment: You may not assign your rights or obligations under these Terms without our prior written consent
Notices: All notices shall be in writing and delivered to the addresses specified in your service agreement

Contact Information

If you have any questions about these Terms of Service, please contact us:

FiveBob Hygiene (Pty) Ltd

Email: info@fivebob.co.za

Phone: +27 70 502 4967

Address: 123 Rivonia Road, Sandton, 2196, Gauteng, South Africa

Effective Date

These Terms of Service are effective as of 1 January 2025 and shall remain in effect until terminated in accordance with the provisions herein.

Terms of
Service