Introduction
FiveBob Hygiene (Pty) Ltd ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with us in South Africa.
This policy is compliant with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, physical address
- Business information: Company name, job title, industry, business address
- Service details: Property type, cleaning requirements, scheduling preferences
- Payment information: Billing address, payment method details (processed securely)
- Communication records: Emails, phone calls, chat transcripts
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and geolocation data
- Browser type and device information
- Pages visited and time spent on our site
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage our cleaning services
- To process bookings and payments
- To communicate with you about your service requests
- To send marketing communications (with your consent)
- To improve our services and customer experience
- To comply with legal and regulatory requirements
- To prevent fraud and ensure security
Legal Basis for Processing
Under POPIA, we process your information based on one or more of the following legal bases:
- Consent: When you explicitly provide consent for specific processing activities
- Contractual Necessity: When processing is necessary to fulfill our service agreement
- Legitimate Interest: When we have a legitimate business interest that outweighs your privacy rights
- Legal Obligation: When we are required by law to process your information
Information Sharing
We do not sell, rent, or trade your personal information. We may only share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, email services, etc.)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Safety: To protect our rights, property, or safety, or that of our customers or the public
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and database protection
- Access controls and authentication systems
- Regular security assessments and updates
- Staff training on data protection
Your Rights
Under POPIA, you have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your information
- Restriction: Request restriction of processing
To exercise these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and performance
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- The nature and sensitivity of the information
- The purpose for which we collected the information
- Legal and regulatory requirements
- Our legitimate business interests
International Data Transfers
Your personal information is primarily stored and processed within South Africa. If we need to transfer your information to other countries, we ensure appropriate safeguards are in place to protect your data in accordance with POPIA requirements.
Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to affected customers
- Displaying prominent notices on our website
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FiveBob Hygiene (Pty) Ltd
Privacy Officer
Email: info@fivebob.co.za
Phone: +27 70 502 4967
Address: 123 Rivonia Road, Sandton, 2196, Gauteng, South Africa
If you believe we have not complied with this Privacy Policy or POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.
Effective Date
This Privacy Policy is effective as of 1 January 2025 and will remain in effect until revised.